Our Most Frequently Asked Questions by Our Customers

What is the return and exchange policy?

At Secret Pleazure we want you to be happy with every order. For any queries regarding warranty or returns please contact info@secretpleazure.com - we will guide you through the process and make it as easy as possible. Please note that we adhere to the specific return and exchange policy set out by each manufacturer. Please see below for specific policies relating to each manufacturer.

Occasionally you may want to return items. If you are a UK or EU customer, you have the right to cancel the contract for the purchase of one or more items in your order within 7 working days, beginning with the day after you receive the item. Unfortunately, there are certain items that we cannot accept cancellations for, and once any items are opened they cannot be returned due to the nature of the products themselves. This does not affect your statutory rights.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

How do I return items?

To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in the original packaging unopened. Several types of goods are exempt from being returned. Due to the intimate nature of most of the products we sell, we cannot refund any items or accept returns or exchanges after they are opened. Additionally, we do accept return of Gift Cards.

To complete your return, we will provide you with the exact instructions. These instructions are dependent on your geographical location and product purchased. Any item that is returned more than 30 days after delivery will NOT be refunded.Our various sex toy products have coverage up to 5 years depending on the manufacturer’s warranty.

How are payments made?

All payments on SecretPleazure.com are made securely using Stripe We don’t store any credit card information. For your discretion, all payments appear as ‘SP' on your credit card account.

What is the age of consent for buying?

By placing an order at Secret Pleazure , you declare that you are of the appropriate legal age to purchase the items. If we discover that you are not legally entitled to order certain goods, we will not be obliged to complete the order.

What do you mean by Body-Safe?

“Bodysafe” refers to toys made from materials known to be safe for internal use. Secret Pleazure has a vast array of stock which are body-safe. If you have a question regarding a particulr item please contact us. You can learn more on this blog.

Can I track my order?

Depending upon your geographical location we may provide tracking numbers with your orders. USA and Canada customers will receive a tracking number with their order. We use USPS First Class Mail for these orders. For UK customers, depending upon your order size we will provide a tracking number. We use Royal Mail for our UK deliveries.

How Long Will Shipping Take?

For the majority of our products we dispatch our orders within 24 hours. Please note that some items will take longer as they are made to order. Shipping usually takes between 1-10 days. Although there are some items which must be requested from our suppliers and this could delay the process.

How much does shipping cost?

We have a flat rate shipping fee of 5$ on all orders. For orders over 99$ we provide free shipping!